The dropdown for the form search in the toolbar is blank or says user is null.
Possible Causes: The symptoms described are usually caused by a problem with the credentials being used in the " Locate Forms" section of the Settings screen.
Examples of this could include:
a. Incorrectly entered User ID and/or password;
b. Invalid User ID and/or password.
To verify which of the above it might be, try the following test for both 'a' and 'b' above:
Go to www.formsworkflow.com site and hit the 'Login' button;
Enter the User ID into the 'Login' screen;
For the password, enter it into Notepad first then copy/paste it from there into the FWF login's password field.
If both tests fail, please contact ALN Support in order to receive valid credentials.