FAQ's

Unable to Locate Forms/Search Forms from Toolbar Add in to MS Word. User is Null or Blank.
The dropdown for the form search in the toolbar is blank or says user is null.  Possible Causes: The symptoms described are usually caused by a problem ...
Fri, Oct 5, 2018 at 9:00 AM
I need to unlock the forms and Microsoft Word is requesting a password to do so.  What is this password?
To unlock the forms you will need to purchase a subscription to the toolbar which has the ability to unlock our forms.
Wed, Aug 29, 2018 at 4:59 PM
After filling in all of the bracketed sections of a CACI Jury Instructions form, saving, and then trying to print, the form reverts back to its original form and discards all of the edits that were made.
Make sure that you are locking the form before saving or printing information.
Tue, Nov 6, 2018 at 4:34 PM
When saving the username and password it doesn't stick keeps on disappearing.
User may not have modify permissions to where that folder location is stored %appdata%\FormsWorkflow. Navigate to the FWF folder under users local folder an...
Wed, Nov 7, 2018 at 10:08 AM
We must move our FormsWorkflow DB.  What does this involve on the server side?  On the client?  (How do we point the client to new db?)
To change the connection string for the server connection you can do so in the settings dialog box on the toolbar. You will need the admin password to be ab...
Wed, Nov 7, 2018 at 10:08 AM
My subscription doesn't appear in the select state field when searching for forms.
You must not be logged in with the correct credentials, double check everything is correct. Contact support for assistance if needed. 
Wed, Nov 7, 2018 at 10:10 AM
I was wondering what it takes to move FormsWorkFlow to a new SQL server
We have an executable we can send you to create the database on the new sever, or you can back up the current one and do a restore on the new sql server. 
Wed, Nov 7, 2018 at 10:11 AM
My toolbar isn't working. When my users select California, nothing populates.
Make sure that the proper username and password is entered in the settings section of the toolbar. 
Wed, Nov 7, 2018 at 11:01 AM
How Often Are Forms Updated
We update Forms documents when the official owner of the document updates a document. Consequently we update hundreds of forms daily. As a result, Forms Wo...
Wed, Nov 7, 2018 at 1:57 PM
Can the SQL version of the FWF Ribbon be used even though we don’t have a SQL server?
Yes the FWF Ribbon works with SQL express (free no license required) on a SQL server (free no license required); Accessing this link offers a listing of th...
Wed, Nov 7, 2018 at 1:58 PM