FAQs

My attorney is receiving future events even though I removed him from the case. How do I fix this?
As an administrator, go to the Admin Tool and set Application Setting 67 to True.
Wed, Aug 29, 2018 at 10:27 AM
Can someone show me how to run an event report wherein it prints out in chronological order?
In the "Event Report" configuration, there is a Sort option towards the bottom.  Select "Event Date Time" from the drop down and Events ...
Wed, Aug 29, 2018 at 10:51 AM
We have been having problems with events failing to push to the Outlook calendar even though the "notify" box is checked at the case level when the case is created. What can I do?
Please ensure the "Event" Level notification boxes are checked, and that the event status is active.
Wed, Aug 29, 2018 at 10:52 AM
I had removed myself from the case level and another secretary went in and changed a closed docket to active, now everyone under the old case level still remains on each event under the docket.  When you remove yourself from the case level,
Yes, it should behave in this manner if App Setting 67 is set to True.
Wed, Aug 29, 2018 at 10:53 AM
We are having errors with insert/update/delete of several calendar entries. What can I correlate this to?
Are the events active?  Are the event level notification boxes checked.  Is the primary smtp email address configured properly for the Attorney/Staff member...
Wed, Aug 29, 2018 at 10:53 AM
Is there a way to search court holidays other than under admin tools? I also have no idea what the acronyms used mean and can't find the court I need. Can you help?
Court Holiday search must be conducted through the admin tool.  The acronym is a court id or abbreviation that is displayed before the name of the court.  F...
Wed, Aug 29, 2018 at 10:54 AM
Any idea why we keep getting an error when we try to docket this event trigger - "Wage Garnishment - Served"?
Are you choosing a service type when you to try to create events or save the docket?
Wed, Aug 29, 2018 at 10:55 AM
Can someone please look at this DCT5844034-7 and tell me why it wouldn't appear in Outlook?
Is the docket active?  Are the events active? Is the Outlook notification checkbox checked on the docket and related events?  These various things would det...
Wed, Aug 29, 2018 at 10:58 AM
This case is closed and the dockets/events are closed as well as of 9/15/2014, however, it still appears on the Outlook calendar.
Could be an issue with duplicate events which would require a re-post of events.  Contact edocketssupport@alncorp.com for help on this. 
Wed, Aug 29, 2018 at 11:07 AM
Can you reassign a client matter for a case?
Yes, by using the Reassign Client/Matter tool located at the top right corner of the case level.
Wed, Aug 29, 2018 at 2:54 PM