FAQs

My attorney is receiving future events even though I removed him from the case. How do I fix this?
As an administrator, go to the Admin Tool and set Application Setting 67 to True.
Wed, Aug 29, 2018 at 10:27 AM
How can I run an event report that prints out in chronological order?
In the "Event Report" configuration, there is a Sort option towards the bottom.  Select "Event Date Time" from the drop down and Events ...
Fri, Nov 2, 2018 at 9:35 AM
We have been having problems with events failing to push to the Outlook calendar even though the "notify" box is checked at the case level. What can I do?
Please ensure the "Event" Level notification boxes are checked, and that the event status is active.
Fri, Nov 2, 2018 at 9:35 AM
I had removed myself from a case and another secretary went in and changed a closed docket to active. Now everyone under the old case level still remains on each event under the docket.  Is this proper behavior?
Yes, it should behave in this manner if App Setting 67 is set to True.
Fri, Nov 2, 2018 at 3:19 PM
We are having errors with insert/update/delete of several calendar entries. What can I correlate this to?
Are the events active?  Are the event level notification boxes checked.  Is the primary smtp email address configured properly for the Attorney/Staff member...
Wed, Aug 29, 2018 at 10:53 AM
Is there a way to search for court holidays other than under admin tool? Also, what the acronyms used in your court rules mean?
Court Holiday search must be conducted through the admin tool.  The acronym is a court id or abbreviation that is displayed before the name of the court.  F...
Wed, Nov 7, 2018 at 11:03 AM
Why do we keep getting an error when we try to docket this event trigger - "Wage Garnishment - Served"?
Are you choosing a service type when you to try to create events or save the docket?
Fri, Nov 2, 2018 at 2:49 PM
Can someone tell me why a certain event isn't appearing in Outlook?
Is the docket active?  Are the events active? Is the Outlook notification checkbox checked on the docket and related events?  These various things would det...
Fri, Nov 2, 2018 at 2:50 PM
Can you reassign a client matter for a case?
Yes, by using the Reassign Client/Matter tool located at the top right corner of the case level.
Wed, Aug 29, 2018 at 2:54 PM
An eDockets entry states 9:00 a.m. PST in 2016 and calendar states 10:00 PST instead. It is an hour off. How could we fix this?
The individual offices in the admin tool may not be setup correctly.  Confirm that the office information is filled out correctly by selecting the appropria...
Fri, Nov 2, 2018 at 2:52 PM